PANYNJ x Data-Driven Planning
- Cross-Departmental Communications
- Strategic Planning & Alignment
The Port Authority of New York and New Jersey (PANYNJ)
Advancing customer experience in the heart of New York using data analysis and insights.
The Port Authority of New York and New Jersey is a bi-state agency dedicated to keeping the region moving.
Our work advances customer experience for the Aviation Department, specifically supporting JFK, EWR, LGA, and SWF airports and their mission to become world-class operators of world-class airports.
As an embedded extension of the Aviation customer experience team, Aurie uses data to uncover what's working, what isn't, and where the greatest opportunities lie. By grounding every recommendation in measurable insight, the department can prioritize with confidence, advocate for the right investments, and track progress against goals that matter.
Contact us for a more detailed case study on our work with Port Authority. In the meantime, you can find us flying through our airports to places like PHX, TPA, and BER.
